1. When will my order be delivered?
Delivery information is available on the product detail page or in our shipping policy. The delivery period begins the day after your order is placed. Orders placed on Fridays may be processed the following Monday. If the last delivery day is a weekend or US public holiday, it will be extended to the next working day. A shipping confirmation with tracking information will be emailed once your order is dispatched.
2. How do I handle a defective product?
To report a defective product, please send photos, your order number, and a problem description to [email protected]. We will process your claim as quickly as possible.
3. What is the process for returning an item?
Email [email protected] to start a return, specifying the item you wish to return. Our customer service will assist you with the return process and necessary paperwork.
4. Do you offer exchanges?
We currently do not offer direct exchanges. If you would like a different size or color, please place a new order and request a return for your original item within 30 days of delivery.
5. How do I return an item?
Please email us at [email protected] with your order number and, if the item is defective, clear photos of the issue. Our customer service team will confirm whether your order is eligible for return and provide step-by-step instructions.
6. Who pays for return shipping?
– If the item is defective or we shipped the wrong product, we will cover the return shipping cost.
– For change-of-mind returns (for example, wrong size ordered or no longer wanted), the customer is responsible for the return shipping cost.
7. Why is the "add to shopping cart" button not working?
The button may be inactive if the item is out of stock, if you haven't selected your region (click on the country in the top right corner), or if the item isn't available in your region.
